Shipping Policy
Last updated:
We ship our kits across India 🇮🇳, carefully packed so every rock arrives ready to paint.
📦Packed in Orders are dispatched quickly from our studio.
🚚Delivered in Most of India, after dispatch.
🎁FREE shipping, alwaysOn every order, any size. Cash on Delivery available.
1Where we deliver
We deliver to most pincodes in India through trusted courier partners. If your pincode isn't serviceable, we'll tell you before you pay, or refund you in full if we find out after.
2When your order ships
- Orders are packed and dispatched within (Monday to Saturday, except public holidays).
- Orders placed after 2 PM or on Sundays are processed on the next business day.
- Bulk and return-gift orders ship on the date agreed in your quote. Please book at least before your event.
3Delivery times
| Location | Usual delivery after dispatch |
|---|---|
| Metro cities | 2–4 business days |
| Rest of India | |
| North-East, J&K, Ladakh, islands and remote areas | 7–10 business days |
These are estimates. Weather, festivals, strikes or courier issues can sometimes cause delays. We'll keep you updated.
4Shipping charges & payment
- Shipping is FREE on every order, anywhere we deliver in India.
- Cash on Delivery (COD) is available on all orders. Please keep the exact amount ready.
- Pay online (UPI, cards, net banking) and get off every prepaid order.
- Bulk orders: shipping is included in, or shown separately on, your quote.
5Tracking
As soon as your order ships, we'll email you the courier name and tracking link.
6If something goes wrong
- Box looks damaged at delivery? Please take a photo before opening, and tell us within 48 hours. See our Refund & Cancellation Policy.
- Not delivered in time? Message us. We'll chase the courier and, if the parcel is lost, send a replacement or refund.
- Wrong address? Tell us before dispatch and we'll update it. After dispatch, we'll try to redirect it, though extra courier charges may apply.
- Returned to us because nobody was available or the address was wrong? We can re-ship it (shipping charged again) or refund the product price.